Cancellation policy
Order Cancellation Policy
At TheHarvian.shop, we understand that customers may wish to cancel an order under certain circumstances. Please read our cancellation policy below.
Order Cancellation
Orders can be cancelled only if they have not yet been processed or shipped.
- Cancellation requests must be submitted as soon as possible after placing the order.
- Once an order has entered the processing or shipping stage, it can no longer be cancelled.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team and include:
- Your full name
- Order number
- Reason for cancellation (optional)
We will confirm whether your cancellation request can be processed.
After Shipment
If an order has already been shipped, it cannot be cancelled. In this case, you may need to wait until the order is delivered and then request a return in accordance with our Returns & Refunds Policy.
Refunds for Cancelled Orders
If your cancellation is approved before shipment:
- A full refund will be issued to your original payment method.
- Processing times may vary depending on your payment provider.
Exceptions
We reserve the right to refuse cancellation requests in cases where:
- The order has already been processed or shipped;
- There is suspicion of fraud or misuse;
- The request does not comply with this policy.
Contact Us
If you have any questions about order cancellation, please contact us through the support email provided on TheHarvian.shop.