Refund policy
Returns & Refunds Policy
At TheHarvian.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, tags, and documentation originally provided.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact our customer support team and provide your order number along with details of the item you wish to return.
Once your return request has been approved, you will receive instructions on how to send the item back.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed using the original payment method.
- Refund processing times may vary depending on your payment provider or financial institution.
Shipping fees, if applicable, are generally non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.
European Union Consumer Rights
Customers residing in the European Union may have additional rights under applicable consumer protection laws, including the right to withdraw from certain online purchases within 14 days of delivery, subject to applicable legal exceptions.
Nothing in this policy limits or excludes any rights granted to consumers under applicable law.
Contact Us
For questions regarding returns or refunds, please contact us through the contact information provided on TheHarvian.shop.